Covid 19

We collected some important information about Covid 19

INDIVIDUAL PROTECTION EQUIPMENT FOR EMPLOYEES AND GUESTS

• Our employees are equipped with various personal protective equipment;
• We advise all customers to clean their hands frequently and use a protective mask, which is mandatory (they are also have available for purchase at the reception);
• Regular temperature measurement for all employees and customers.

PRE-CHECK-IN, CHECK-IN, STAY AND CHECK-OUT

• Possibility of pre-check in online;
• Information how you want your room to be cleaned and how you want to be contacted during your stay at the hotel;
• Presentation of the identification document, passport or citizen card at the presential check-in;
• Reservation / advance booking of your meal, be it breakfast, lunch or dinner;
• Breakfast, lunch and dinner with a restaurant menu option or take-away box;
• Some services, such as the SPA, Gym, Indoor / Outdoor Pool, Business Center and children's area, may be temporarily conditioned;
• Increase in the social areas of the Hotel's terraces;
• On the eve of your departure is sent to your email, SMS or Whatsapp, the proforma invoice / extract related to your stay / extras and a link so that you can make the payment safely.

CLEANING AND DISINFECTION

• Regular cleaning and disinfection of public and social areas;
• The guarantee that each room will be occupied only 24 hours after the last departure;
• All equipment / materials in common use (pens, payment terminals) are properly disinfected before and after each use.

OUR TEAMS

• All employees received specific training on basic precautions to prevent and control infection in relation to the outbreak of COVID-19, including hand hygiene procedures, respiratory etiquette and social conduct;
• The same requirement with our partners and thus we promote good social conduct in our local environment;
• We promote theoretical and practical training, in the form of cleaning the accommodation units, treating clothes and other hotel operations.

ISOLATION AREAS

• The hotel has 2 areas for isolation of people, guests or employees, flagged as suspicious cases or confirmed cases of COVID-19, according to the rules issued by the DGS;
• Our front desk service will provide all the support that the guest may need in the context of isolation and contacts with the respective Health Delegation.

Seal “CLEAN & SAFE”

Useful Information

www.azores.gov.pt

CONTACTS

  • +351 253 168 748
  • centralreservas@thelincehotels.com